Ron Dorff, of Woodland Hills, Los Angeles, first contacted the telecommunications giant after seeing his monthly phone bill rocket from $51 to $8,596.57.
Dorff, who lives off his $1,530 Social Security checks, explained that he used his phone line for his low-speed AOL dial-up subscription – and insists he could never have used the internet enough to warrant receiving such a huge bill.
It says the company explained that Dorff’s modem, for some reason, had been dialing a long-distance number when it was accessing AOL for long spells, prompting huge charges.
The spokeswoman said this issue had been resolved. But when asked to explain why the sky-high fees had not been spotted and resolved earlier, she is reported as saying: ‘This is a rare occurrence, and we address it on an individual basis.’
Read more: http://www.dailymail.co.uk/news/article-3060973/83-year-old-LA-man-Social-Security-charged-24-000-T-using-dial-internet-faulty-modem.html#ixzz3YokdjJ00
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